Fix: Outlook 2016 Crashes at Startup

Outlook 2016 is one of the best e-mail application on the Windows operating system. However, when using Outlook 2016, users sometimes get an error with Microsoft Outlook 2016 crashing on startup, hanging at loading profile…

So how to fix this error in Outlook 2016, try the following solutions.



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If you haven’t had a hotmail account, you can learn more our previous post on Hotmail sign up.


Step 1: Simultaneously press Windows logo + R keys on the keyboard to open Run command dialog.


Step 2: Type Outlook.exe /safe and then press Enter key to open Outlook 2016 or Outlook 365 in Safe mode.



Be sure to add a space between Outlook.exe and /safe. Else you will get Windows cannot find Outlook.exe/safe. Make sure you typed the name correctly, and then try again error.

Step 3: When you see the Choose Profile dialog, choose a profile (if you have multiple profiles), and then click OK button.


Step 4: Close the Outlook program. Start the Outlook program again normally now. The program should now start without any issues.



If the above method didn’t for you, you can fix the hanging issue by creating a new Outlook data file. Here is how to do that:

Step 1: Open up the File Explorer, and navigate to the following folder.



In the above path, “C” is the drive where Windows is installed and User Name is your user account name.


If you can’t see AppData folder, it’s because the folder is hidden by default. In the File Explorer, click View, and then check Hidden items to view the folder.

Step 2: Right-click on your Outlook data file, click Rename, and then add Backup at the end of it. For instance, if the name of Outlook data file is [email protected], you need to rename it as [email protected] backup.


Step 3: Finally, open the Start menu and launch Outlook 2016/365. The program should now launch without crashing.

The Outlook program will automatically connect to the server to download all messages. You will not be asked to setup your account again.